Contact Us
If you have questions, requests, or bug reports regarding mocoVoice, use Customer Support in the top right corner of the mocoVoice screen.
Open customer support
Log in to mocoVoice and click the following button in the top right corner of the screen.
Customer Support
Click the button to choose one of these support options:
- Read the User Guide: Opens this User Guide in a new tab.
- Ask the AI support chat: Ask questions about how to use mocoVoice. Answers are based on the User Guide. For important information, also check the referenced guide pages shown in the answer.
- Borrow a voice recorder for free: Displayed during your trial period. Opens the free rental request form in a new tab.
- Purchase a recommended voice recorder: Displayed when not on a trial. Opens the price estimate request form in a new tab.
- Contact our staff: Displays contact options for email, online meeting, and phone inquiries.
Clicking Contact our staff allows you to choose from the following channels:
- Contact us by email: Opens the contact form in a new tab. Our team will review your inquiry and get back to you.
- Contact us by online meeting: Opens the booking page, where you can choose a time.
- Contact us by phone: Opens the phone support request form. After reviewing your request, a team member will call you back, usually within two to three business days.
Free Rentals and Purchases of Voice Recorders
If you require more reliable recording for long meetings or group discussions, please submit a request through the dedicated voice recorder form found in Customer Support.
- Free Rental: Available exclusively during your trial period, up to one unit per device model. Please return the device once your trial ends. Depending on stock availability, we may need to consult with you regarding the model or quantity.
- Purchase: Request a price estimate through the form. Submitting the form does not finalize a purchase or process a payment. Model numbers and pricing may vary depending on inventory and procurement conditions.
Request steps
Please note that the voice recorder request form is currently available only in Japanese and Korean; an English version is not provided. The steps below describe the purpose of each field and button on the Japanese form.
1. Open the dedicated form from Customer Support
Click Customer Support at the top right of the screen, then select Borrow a voice recorder for free (during a trial) or Purchase a recommended voice recorder (outside of a trial). The dedicated form will open in a new tab.
2. Select device models and quantities
Locate the device types (standard model, pen type, and smartphone-attachable model) and click the ”+” button next to your desired model to select the quantity. Click ”-” to decrease the quantity. If you are unsure which device to choose, select the option to have our staff recommend a model based on your usage scenarios. You must select at least one unit. You may request up to 1 unit per model for free rentals, or up to 20 units per model for purchase estimates.
Example screen (Free rental form in Japanese during a trial)
3. Select your recording situations
In the recording situations section, select all options that apply, such as indoor meetings, online meetings, hybrid meetings, or phone calls. If you would like to share additional details such as attendee numbers or recording frequency, please fill in the supplementary details field.
4. Enter your contact and shipping information
Enter your name, company or organization name, email address, phone number, postal code, and shipping address. Fields marked with an asterisk (”*”) are required. The department name is optional. Even if your email address is pre-filled, please verify that your contact details are correct.
5. Review and submit
Click the submit button (the rental request button for free rentals, or the estimate request button for purchases). Once the submission confirmation message is displayed, your request is complete.
- Free Rental: Our team will generally contact you within 2 to 3 business days with the estimated shipping date. Depending on your situation, we may inquire about further details and prepare an estimate before shipping.
- Purchase Estimate: Our team will generally email you a price estimate within 2 to 3 business days. Depending on your recording needs, we may inquire about further details before preparing the estimate.
What to include in your inquiry
- Your name and company
- A valid email address or phone number
- Details of your inquiry (for bug reports, please include the date, time, and what you were doing when the issue occurred)
Check service status
You can check if there is an ongoing service outage on our Service Status page.
If you encounter a problem
If you run into trouble while using mocoVoice, please check these pages first: